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TESTIMONIAL

D'Arcy and her team of coaches provided services to our agency...of approximately 115 employees... (when we merged from two agencies) for approximately 15 months... The services provided consisted of individual executive coaching for the department's management team and also included monthly training sessions for the entire group...

I was certain that our employees would experience an adjustment process, which inherently comes with any major organizational culture change. Similarly, I knew that without access to, and understanding of, the tools available to our employees to effectively deal with such change, the merger would be, at worst, a disaster, and at best, the creation of a mediocre agency, ill equipped to adequately serve the public.

Ms. Vanderpool and her team certainly had a daunting task placed before them... They were asked to take a group of individuals (many of whom would transition out, and others in, during the process -- not making their jobs any easier) who had little or no management training, and were coming from an under funded, understaffed, and under managed organization, and create a cohesive, innovative, respected, professional management team. No doubt adding to the challenge -- my expectations were high.

D'Arcy served as my personal coach. From an individual perspective, I can say that D'Arcy served as both a sounding board (which is often difficult to access as the leader of an organization) and a prompter of thought, without providing unsolicited advice, which I both respect and appreciate. My personal experience was certainly a positive one.

From a broader perspective, my expectations were met, as well. I could write volumes concerning the experiences of our team over the past year, but I will not. I will say that when I now use the word "team" to refer to our group, I use it truly in the manner with which it was intended and I also include D'Arcy and her colleagues as part of that team.

It would be misleading to suggest that there have not been many challenges and hurdles along the way. If our organization, both as individuals and as a team, did not experience these challenges, I would question the need for the kind of coaching I was seeking for our management team in the first place. That said, we have grown as a management team by orders of magnitude over the past year, and I do not hesitate to suggest that that is, in part, due to the efforts of Ms. Vanderpool and her colleagues. In fact, I will be placing a contract renewal before our elected board for consideration....

Christine Robinson, Director
Department of Air Quality Management
Las Vegas, Nevada

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